Refund policy

Return and Refund Policy

At Auralyns, we want you to be completely happy with your purchase. Because all our physical products are custom-made to order using print-on-demand production, our return policy differs from standard retail.

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was shown on our website, please contact us within 14 days of delivery at sales@auralyns.com with photos of the issue. We will offer a free replacement or a full refund at your choice.

Change of Mind

As our products are custom-made specifically for you, we are unable to accept returns for change of mind. Each item is printed fresh upon order, so we cannot restock or resell returned items.

How to Request a Return or Refund

To request a return or refund, please email us at sales@auralyns.com with your order number, a description of the issue, and any supporting photos. We aim to respond within 24-48 hours.

Refund Processing

Once your return or refund request is approved, refunds will be processed to your original payment method within 5-10 business days. You will receive an email confirmation when the refund has been issued.

Digital Products

All sales of digital downloads are final. Due to the nature of digital products, we cannot offer refunds once the download link has been accessed. If you experience a technical issue with a digital download, please contact us and we will do our best to help.